The contact continued to drive the vehicle and the vehicle stalled inadvertently. The contact pulled into the nearest parking lot and opened the hood but could determine the cause of the failure. The contact stated that while driving at 25 MPH, the vehicle started decelerating independently. The contact stated that he became aware of NHTSA Campaign Number: 21V259000 (Engine) and the vehicle was taken to the local dealer for the recall repair however, the dealer did not complete the recall repair. Occurrence happened on, with 43,000 miles on vehicle. Currently waiting for approval at this time, recall sc209 still not completed as of. Dealership stated we cannot get a loaner and they will not provide contact a way to work and school at this time due to "voided warranty". Informed receipts are in case number and manager linked case number to see if kia would approve new engine. Manager stated there was "no need to do the recall" as I have "voided my warranty" for "not maintaining the vehicle". Informed Maintenace manager of recall sc209 and if it had been completed. When contact had problem, was able to go to the nearest AutoZone, there was a timing issue with vehicle. Maintenace manager contacted to verify car was denied by kia, contact called Kia Corporate to ask why and case was still open at that time. Contact provided some receipts to manager immediately at Classic Kia and submitted others to Kia corporate on the customer service website to ensure all items could be reviewed.
#Kia soul xline 2020 free#
Manager stated on the day after occurrence there were 2 years free oil changes in which was not in my contract and we informed that he was incorrect and the subject was dropped. Contatct stated "I did not have free ones with the dealership, why would I come here". Contact did as instructed and brought the vehicle to Classic Kia, contact was then told by Maintenace manager that this car has never had an oil change (which the first was done by the dealership itself) and there is sludge in the engine.
Informed the occurrence to the maintenance department and was told to bring the car into dealership. Previously contact had piston rings "inspected" with no detection.
Contact immediately called Classic Kia in Beaumont to speak to service department. Contact was driving to school to attend a class of speeds approximately 20-30 mph, when the engine light kicked on and the car stalled. The failure mileage was approximately 19,000.Ĭontact has 2020 Kia Soul bought from Beaumont Texas at Classic Kia. The vehicle was not diagnosed or repaired. The contact towed the vehicle to Berwyn Kia and made them aware of the failure. The contact continued to experience the failure. The contact's husband also took the vehicle to Kia of Port Charlotte (202 Tamiami Trail, Port Charlotte, FL 33953: (941) 249-6171) however, the mechanic was unable to duplicate the failure. The contact took the vehicle to Napleton's Kia of Elmhurst but only had an oil change performed. The manufacturer had been informed of the failure and the contact was referred to Napleton's Kia of Elmhurst (727 W Grand Ave, Elmhurst, IL 60126: (630) 530-6866). The contact took the vehicle to the local dealer however, the dealer declined to service the vehicle. The dealer made an appointment for the next day.
The contact called the local dealer: Kia of Lincolnwood and made them aware the failure. The contact stated she continued to experience the failure and added another less than a quart of oil. The dealer declined servicing the vehicle. The contact called local dealer: Kia of Lincolnwood and made them aware of the letter. The contact then received notification of NHTSA Campaign Number: 21V259000 (Engine). The contact took the vehicle to a second local dealer: Kia of Lincolnwood (6750 Lincoln Ave, Lincolnwood, IL 60712:(847) 581-7500) where an oil consumption test was completed however, the mechanic was unable to determine the cause of the failure. The contact took the vehicle to the local dealer and made them aware of the failure. The contact stated she added 3 quarts of oil to the engine. The contact continued to drive to her residence. The contact stated no warning light was illuminated. The contact stated while driving 30 MPH and accelerating to 50 MPH, the vehicle began to make an abnormal sound.